At TRALOVIX, we are committed to providing reliable products and customer support. Our Warranty & Replacement Policy explains the coverage, eligibility, and procedures for warranty claims and product replacements.

SECTION 1 – WARRANTY COVERAGE

TRALOVIX offers a 3-year limited warranty on products purchased through our official website, https://tralovix.com, unless otherwise stated on the product page.

This warranty covers manufacturing defects in materials and workmanship under normal use.

The warranty does not cover:

  • Damage caused by misuse, accidents, or negligence.

  • Unauthorized repairs or modifications.

  • Normal wear and tear.

  • Damage resulting from improper installation or maintenance.

  • Damage caused by use contrary to product instructions.

The warranty period begins on the original purchase date.

SECTION 2 – REPLACEMENT PRODUCTS

If your product qualifies for warranty service, TRALOVIX may provide:

  • An identical replacement product.

  • A replacement product of comparable value.

  • A repair, where appropriate.

  • A refund if a suitable replacement or repair is unavailable.

Replacement or repaired products remain covered under the applicable terms of the original warranty for the remainder of its warranty period.

SECTION 3 – HOW TO REQUEST WARRANTY SERVICE

To submit a warranty claim, please contact our customer support team.

Email: support@tralovix.com

Phone: +1 (737) 276-2206

Please provide:

  • Your order number or proof of purchase.

  • A description of the issue.

  • Clear photographs or videos showing the defect, if applicable.

Our team will review your request and provide further instructions.

For approved warranty claims, TRALOVIX covers applicable return shipping costs.

SECTION 4 – RETURNS & WARRANTY CLAIMS

Our standard 90-day return period does not limit valid warranty claims.

Customers may submit warranty claims throughout the applicable warranty period, even after the standard return window has expired.

For regular returns, exchanges, and refunds, please review our Refund & Return Policy.

Nothing in this policy limits consumer rights that cannot legally be excluded.

SECTION 5 – CONTACT INFORMATION

For warranty assistance, replacement requests, or product-related questions, please contact:

Business Name: TRALOVIX

Website: https://tralovix.com

Email: support@tralovix.com

Phone: +1 (737) 276-2206

Business Address: 307 15th St, Abernathy, TX 79311, United States

Customer Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (Central Time – CT)