At TRALOVIX, customer satisfaction is important to us. If you experience an issue with your order, we are committed to providing a fair, transparent, and timely resolution.

SECTION 1 – RETURN ELIGIBILITY

We accept returns within 90 days of delivery for both defective and non-defective products.

To qualify for a return:

  • Items must be unused or lightly used.

  • Products must be returned in reasonable condition.

  • Proof of purchase or an order number is required.

  • Return requests must be submitted within 90 days of delivery.

Return Shipping: Free for all eligible returns.

Restocking Fees: None.

TRALOVIX covers return shipping costs for both defective and non-defective products.

SECTION 2 – HOW TO REQUEST A RETURN

Step 1: Contact Us

Before returning any product, contact our customer support team:

Email: support@tralovix.com

Phone: +1 (737) 276-2206

Please include your order number and reason for return. If the product is defective or damaged, include clear photographs of the issue.

Step 2: Receive Return Instructions

After reviewing your request, our team will provide return instructions and a free return shipping label that you can download and print.

Returns must be authorized before shipment.

Step 3: Return Your Product

Package the item securely and use the provided return label.

Returns are accepted by mail or at an approved carrier drop-off location, according to the instructions provided.

Please retain your tracking number until the return is completed.

SECTION 3 – REFUND PROCESS

Once your returned item is received:

  • Inspection Time: Within 72 hours of receipt.

  • Refund Processing Time: Within 7 days after approval.

  • Refund Method: Original payment method.

  • Return Shipping Fees: Free.

  • Restocking Fees: $0.

Approved refunds include the product purchase amount and any eligible original shipping charges.

Your bank or payment provider may require additional time to reflect the refund in your account.

SECTION 4 – EXCHANGES

We accept exchange requests within 90 days of delivery.

To request an exchange, contact support@tralovix.com with your order details.

The product must meet our return eligibility requirements.

If the replacement product is unavailable, you may request a full refund instead.

SECTION 5 – DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, contact us with your order number, a description of the issue, and clear photographs.

For confirmed issues:

  • You may request a replacement or a full refund.

  • Return shipping is free if a return is required.

  • In many cases, returning the defective or damaged product may not be necessary.

Our support team will provide instructions based on the issue.

SECTION 6 – CONTACT INFORMATION

For returns, refunds, exchanges, or order-related questions, please contact:

Business Name: TRALOVIX

Website: https://tralovix.com

Email: support@tralovix.com

Phone: +1 (737) 276-2206

Business Address: 307 15th St, Abernathy, TX 79311, United States

Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Time – CT)